Privacy Policy

ResponseGenius complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. ResponseGenius has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

Information we may collect about your contacts

When using our Solution, you may create and update personal data relating to your contacts (“Client Data”) such as email address, first name, last name, date of birth, gender and other information.

Client Data may also be entered directly into the Solution by your contacts through the use of features such as Forms, Automation and API integration with other applications, which are subject to our Terms of Use but are not otherwise limited or controlled by us.

When Client Data is created or updated by you or your contacts it is possible we may inadvertently, and against our Terms of Use, process “Special Categories” of personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership.

We only ever use Client Data to provide the services of our Solution to you, such as sending email campaigns, tracking email opens and tracking clicks on links, and do not share Client Data with third parties, except where required to do so by law.

Storage of your personal data

The personal data that we collect from you is stored within supplier data centers in the UK (our database servers) and personal data is transferred to our email delivery servers in the United States for the purposes described in this Privacy Notice.

If we do this, the personal data will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy program approved by regulators such as Privacy Shield. ResponseGenius is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). the possibility, under certain conditions, for the individual to invoke binding arbitration

Response Genius is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements
In cases of onward transfers of data, received pursuant to the EU-U.S. Privacy Shield, we are potentially liable.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

All information that we collect or you provide to us through our Solution is stored on secure servers and is encrypted using SSL technology.

You are responsible for keeping your Login Profile details (email address and password) confidential. We ask you not to share your password with anyone and advise that you change your password regularly.

How we use your personal data

We use the personal data we collect from you or that you have provided to us in the following ways:

To check your identity when logging into our Solution
To provide you the with services of our Solution, communicate with you about your use of our Solution, respond to your enquiries, provide help & support and for other customer service related purposes
To tailor the content and information that we may send or display to you within our Solution, to offer location customization, to offer personalized help and instructions and to otherwise personalize your experiences while using our Solution
To update our records about you
To send periodic emails relating to our services
To better understand how users access and use our Solution
To evaluate and improve our Solution and to develop new features, products and services
To comply with legal obligations, as part of our general business operations, and for other business administration purposes

How we share your information

We may share your information with third-party service providers who use this information to perform services for us, such as hosting providers, technology companies, software developers, auditors, advisors, consultants, customer service and support providers, as well as those who assist us in providing the services of our Solution.

We may also disclose your personal information to third parties:

Where required or authorized by law
To implement the terms of any agreement we have with you
To assist the lawful investigation of a law enforcement authority
To protect the rights, property or personal safety of another ResponseGenius customer, any member of the public or ResponseGenius
The assets and operations of the business are transferred to another party as a going concern
As otherwise described in this Privacy Notice

We may also provide information about our dealings with you to credit reference and fraud prevention agencies.

How long we retain your personal data

We retain the personal data collected from you by us, or provided by you to us, for a period of time dictated by either a legal obligation or where it is necessary in order for us to provide the services of our Solution to you.

The period of time we retain personal data for relates to and is in accordance with any terms of agreement that are in place between you and us.

Access, amending, or limiting the use of your information

If you would like to access, amend, or limit the use and disclosure or your personal data, including Right to Be Forgotten, or receive a copy of all of the personal data we store relating to you as an individual a request can be made in writing:

The Data Protection Officer
ResponseGenius LLC

For identification purposes, you should include:

Your full name and email address
Your ResponseGenius account / business name
Details of any specific information you require

Once we receive your request we’ll get back to you within 30 days, providing your identify has been successfully verified in relation to the request you have made.

Please note that we cannot process requests for information over the phone – you must follow the process above.

Privacy Shield Complaints

In compliance with the Privacy Shield Principles, Response Genius LLC, commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Response Genius at:

https://www.responsegenius.com/privacy-policy or privacy@responsegenius.com

Response Genius has further committed to refer unresolved Privacy Shield complaints to ANA, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://thedma.org/resources/consumerresources/privacyshield-consumers/ for more information or to file a complaint. The services of ANA are provided at no cost to you.

Changes to our Privacy Notice

Any changes we may make to our Privacy Notice in the future will be posted on this page and / or in our Terms of Use and, where appropriate, notified to you by email.

If you have any feedback or queries

Questions, comments and requests regarding this Privacy Notice are welcomed and can be emailed to support@responsegenius.com.