Privacy Policy
Information we may collect about your contacts
When using our Solution, you may create and update personal data relating to your contacts (“Client Data”) such as email address, first name, last name, date of birth, gender and other information.
Client Data may also be entered directly into the Solution by your contacts through the use of features such as Forms, Automation and API integration with other applications, which are subject to our Terms of Use but are not otherwise limited or controlled by us.
When Client Data is created or updated by you or your contacts it is possible we may inadvertently, and against our Terms of Use, process “Special Categories” of personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership.
We only ever use Client Data to provide the services of our Solution to you, such as sending email campaigns, tracking email opens and tracking clicks on links, and do not share Client Data with third parties, except where required to do so by law.
Storage of your personal data
The personal data that we collect from you is stored within supplier data centers in the UK (our database servers) and personal data is transferred to our email delivery servers in the United States for the purposes described in this Privacy Notice.
If we do this, the personal data will continue to be subject to one or more appropriate safeguards set out in the law. Our system is designed and maintained for full GDPR compliance. ResponseGenius is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Response Genius is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements
All information that we collect or you provide to us through our Solution is stored on secure servers and is encrypted using SSL technology.
You are responsible for keeping your Login Profile details (email address and password) confidential. We ask you not to share your password with anyone and advise that you change your password regularly.
How we use your personal data
How we share your information
We may share your information with third-party service providers who use this information to perform services for us, such as hosting providers, technology companies, software developers, auditors, advisors, consultants, customer service and support providers, as well as those who assist us in providing the services of our Solution.
We may also disclose your personal information to third parties:
How long we retain your personal data
We retain the personal data collected from you by us, or provided by you to us, for a period of time dictated by either a legal obligation or where it is necessary in order for us to provide the services of our Solution to you.
The period of time we retain personal data for relates to and is in accordance with any terms of agreement that are in place between you and us.
Access, amending, or limiting the use of your information
If you would like to access, amend, or limit the use and disclosure or your personal data, including Right to Be Forgotten, or receive a copy of all of the personal data we store relating to you as an individual a request can be made in writing:
The Data Protection Officer
ResponseGenius LLC
For identification purposes, you should include:
Once we receive your request we’ll get back to you within 30 days, providing your identify has been successfully verified in relation to the request you have made.
Please note that we cannot process requests for information over the phone – you must follow the process above.
